Business Analysis Overview (BA5322)

This one-day workshop aims to provide a realistic and interactive overview of what business analysis is, and what a business analyst does in the framework of defining system solutions. This workshop will use a case study approach to allow participants to perform a current state analysis to identify the “as is” situation, interview users to elicit requirements about the “future state”, and write requirements for the solution. In order to perform these exercises, the workshop will cover such topics as procedure analysis and activity (swim lane) diagrams, interviewing techniques, and the attributes of quality requirements. Participants will work in teams to complete the exercises and receive peer review of their work.

Attend our Business Analysis courses at our training center in Belgrade, live online (virtual classroom) or on-site (private training).
Special pricing can be applied upon registration (multiple participants from your company, government sector, nonprofit organizations, etc.) – contact us to learn more.

Public class

Training duration: 
1 day / 7 hours

Private class

On-site / Online
Minimum no. of participants: 5
1 day / 7 hours
Price on request
Serbian or English
Training plan: 

Module 1: Introduction

  • The Scope of Business Analysis
  • What is a Business Analyst?
  • The System Development Life Cycle
  • Today’s Approach
  • What is Project Success?
  • Critical Success Factors

Module 2: Initiation Phase Activities

  • Case Study Scope
  • Project Context
  • The Context Diagram
  • Verification Through Traceability
  • View of Traceability
  • The Traceability Matrix

Module 3: Analysis Phase

  • Requirements Elicitation
  • Analysis Identifies the details of the scope
  • Requirements Activities
  • Defining the problem – Current State Analysis
  • Current State – Future State
  • Root Causes Analysis – Process Analysis
  • High Level Swim Lane Diagram
  • Elicitation Techniques
  • Interview Structure
  • Questioning Techniques
  • Listening Techniques
  • Definition of a Requirement
  • Types of Requirements
  • S-M-A-R-T Requirements
  • Requirements do’s and don’ts (1)
  • Requirements do’s and don’ts (2)
  • Purpose of Requirements Communication
  • Levels of Communication

Module 4: Solution Design and Implementation

  • A BA is Invaluable
  • Design and Testing Phase Activities
  • Designing the User Interface
  • Creating a Storyboard
  • Key Design Phase Decisions
  • What is Quality Assurance
  • The Test plan
  • User Acceptance Testing
  • Impact Analysis
  • Implementation Activities
  • Managing the Transition
  • 180 days access to the lab environment after class 

  • Course material accessible in electronic format

  • Certificate of attendance



Contact us for more information on pricing:

Office: +381 11 71 38 192
Mobile: +381 65 31 38 195
E-mail: Jelena.Mijanovic@eccentrix.rs

9đ, Milutina Milankovića St,
11070 New Belgrade

Office: +381 11 71 38 192
Mobile: +381 65 31 38 197
E-mail: Boris.Gigovic@eccentrix.rs

9đ, Milutina Milankovića St,
11070 New Belgrade