Supporting and Troubleshooting Windows 10 (MS10982)

This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Attend our Microsoft official courses at our training center in Belgrade, live online (virtual classroom) or on-site (private training).
Special pricing can be applied upon registration (multiple participants from your company, government sector, nonprofit organizations, etc.) – contact us to learn more.

Register to this course in a public sesson and get a second training discounted at 30% as part of our Savings Program.

Public class

Belgrade
Tentative dateTentative date
21.12.2020
650€
 
Serbian
Novi Sad
Tentative dateTentative date
21.12.2020
650€
 
Serbian
Virtual classroom
Tentative dateTentative date
21.12.2020
550€
 
Serbian
Belgrade
Tentative dateTentative date
29.03.2021
650€
 
Serbian
Novi Sad
Tentative dateTentative date
29.03.2021
650€
 
Serbian
Virtual classroom
Tentative dateTentative date
29.03.2021
550€
 
Serbian
550€
Training duration: 
5 days / 35 hours

Private class

On-site / Online
Minimum no. of participants: 3
5 days / 35 hours
Price on request
Serbian or English
Training plan: 


Module 1: Implementing a Troubleshooting Methodology

This module introduces the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps
  • Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

This module describes how to identify and troubleshoot startup issues that affect—and problematic services that run on—a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Recovering BitLocker-Protected Drives
  • Configuring the Registry

Module 3: Performing System Recovery

This module describes how to resolve issues related to operating system services and how to recover a computer.

  • Troubleshooting Operating System Service Issues
  • Recovering a Computer

Module 4: Troubleshooting Hardware and Device Drivers

This module explains how to resolve issues related to device drivers and hardware devices.

  • Troubleshooting Device Drivers Failures
  • Overview of Hardware Troubleshooting

Module 5: Administering Windows 10

This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.

  • Overview of Administration Tools
  • Using Remote Desktop
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Introduction to Provisioning

Module 6: Resolving Issues with Network Connectivity

This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

Module 7: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

Module 8: Configuring and Troubleshooting User Settings

This module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.

  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings

Module 9: Troubleshooting Remote Connectivity

This module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.

  • Overview of Remote Access
  • Troubleshooting Issues with VPN Connectivity

Module 10: Configuring and Troubleshooting Resource Access

This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.

  • Troubleshooting File Permissions Issues
  • Troubleshooting Issues with Printer Access
  • Configuring and Troubleshooting File Synchronization
  • Performing file recovery in Windows 10

Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation-issues and problems in desktop and Microsoft Store apps. This module also describes how to resolve issues with Internet Explorer and Microsoft Edge browsers.

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps

Module 12: Maintaining Windows 10

This module describes how to troubleshoot activation and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.

  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates
Exclusives: 
  • 180 days access to the lab environment after class
  • 180 days access to the class recording
  • Course material accessible in electronic format
  • Microsoft Official certificate of attendance
  • Possible use of Microsoft training vouchers (SAVB) to pay the cost of your training
Prerequisites: 

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Contact us for more information on pricing:

Eccentrix
Office: +381 11 71 38 192
Mobile: +381 65 31 38 195
E-mail: Jelena.Mijanovic@eccentrix.rs

9đ, Milutina Milankovića St,
11070 New Belgrade
www.eccentrix.rs

Eccentrix
Office: +381 11 71 38 192
Mobile: +381 65 31 38 197
E-mail: Boris.Gigovic@eccentrix.rs

9đ, Milutina Milankovića St,
11070 New Belgrade
www.eccentrix.rs