Troubleshooting NetScaler (CX8725)

This course provides you with the vital troubleshooting knowledge needed to act fast when issues happen. It gives you a thorough understanding of the NetScaler layout, how it integrates with the network, and what issues to expect when working with the traffic management, authentication, NetScaler Gateway and application firewall features. We will also look at what information to seek out in the logs, how to use tracing, and explore utilities that exist on NetScaler to help you find the root cause of your issues.

Attend our Citrix courses at our training center in Belgrade, live online (virtual classroom) or on-site (private training).
Special pricing can be applied upon registration (multiple participants from your company, government sector, nonprofit organizations, etc.) – contact us to learn more.


Public class

Training duration: 
5 days / 35 hours

Private class

On-site / Online
Minimum no. of participants: 3
5 days / 35 hours
Price on request
Serbian or English
Training plan: 

Module 1: NetScaler Concepts at a Glance

  • The NetScaler filesystem
  • A brief look at NetScaler address types
  • Request Switching and Connection Multiplexing
  • User interface options
  • NetScaler modes
  • The mode switches on the NetScaler
  • Summary

Module 2: Traffic Management Features

  • Load balancing
  • SSL
  • Content switching
  • Global Server Load Balancing
  • Summary

Module 3: Integrated Caching and Compression

  • Integrated Caching
  • Compression
  • Summary

Module 4: AAA for Traffic Management

  • Lightweight Directory Access Protocol
  • RADIUS protocol
  • Client Certificate Based Authentication protocol
  • NTLM SSO (401 Based Authentication)
  • Form-based Authentication
  • Kerberos authentication
  • Configuration checklist
  • Kerberos authentication with Protocol Transition
  • Security Assertion Markup Language
  • Verifying a successful exchange using counters
  • Summary

Module 5: High Availability and Networking

  • High Availability
  • Ports used for High Availability
  • Configurations kept independent in High Availability
  • HA pairing requirements
  • Setting up and verifying High Availability
  • Troubleshooting HA Failovers
  • Summary

Module 6: Application Firewall

  • Deployment considerations
  • HTTP changes that occur when using AppFirewall
  • Configuring logging
  • Application attacks and AppFirewall protections
  • Troubleshooting
  • Performance issues when enabling AppFirewall
  • Summary

Module 7: NetScaler Gateway™

  • Basic and Smart Access Modes
  • NetScaler Gateway™ VPNs
  • NetScaler Gateway™ Integration with XenApp and XenDesktop
  • NetScaler Gateway™ integration with XenMobile
  • Troubleshooting XenMobile and NetScaler integration
  • Summary

Module 8: System-Level Issues

  • Licensing issues
  • NTP issues
  • SNMP issues
  • CPU and memory issues
  • Disk issues
  • Crash and hang issues
  • Summary

Module 9: Troubleshooting Tools

  • The nsconmsg utility
  • Using nstrace to capture a packet trace
  • The Showtechsupport utility
  • Dashboard and Reporting tabs
  • Web-based analysis with Citrix Insight Services
  • Citrix Command Center
  • Insight center
  • Summary
  • One year access to the class recording
  • Course material accessible in electronic format
  • Certificate of attendance

Citrix products operations and maintenance experience.