ITIL V4 Foundations (SM2188)

ITIL is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

Pohađajte naše obuke za upravljanje projektima u Eccentrix trening centru u Beogradu, uživo putem interneta (virtuelno online), kao i u Vašim prostorijama (onsite).

Specijalni popusti se odobravaju prilikom prijave više učesnika koji istovremeno pohađaju obuku iz vaše kompanije, državni i neprofitni sektor, itd. Kontaktirajte nas da biste saznali više.

Termini obuke

Beograd
Garantovani datumGarantovani datum
26.10.2020
800€
 
Srpski
Novi Sad
Planirani datumPlanirani datum
26.10.2020
800€
 
Srpski
Virtuelna učionica
Garantovani datumGarantovani datum
26.10.2020
800€
 
Srpski
800€
Trajanje obuke: 
2 dana / 14 sati

Privatni trening

On-site / Online
Minimalan broj polaznika: 3
2 dana / 14 sati
Cena na zahtev
srpski ili engleski
Plan obuke: 

Module 1: ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

Module 2: The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

Module 3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

Module 4: The ITIL Service Value System

  • Governance
  • The Service Value Chain
  • Continual Improvement

Module 5: Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Module 6: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Appendix A: Mapping Course Content to ITIL 4 Foundation Syllabus

Benefiti: 
  • Video snimak predavanja u periodu od 365 dana posle kraja obuke

  • Materijal u elektronskom obliku

  • Vaučer za polaganje ispita

  • Sertifikat o pohađanju kursa

Poželjno predznanje: 

To ensure your success, end-user level computer and networking skills are required.